After 19 years of activity in the high-profile tourism sector, Dream&Charme obtained national and international accreditation from ACCREDIA on 22 June 2020. ACCREDIA is the Italian National Accreditation Body, designated by the Italian Government in compliance with European Regulation 765/2008, to certify the competence, independence, and impartiality of certification, inspection and verification bodies, as well as testing and calibration laboratories. Accredia is a recognized, non-profit association operating under the supervision of the Ministry of Economic Development (www.accredia.it).

With ACCREDIA accreditation No. PRD 01625, Dream&Charme, under the DCA (Dream&Charme Assurance) mark, operates as an internationally accredited Certification Body according to the ISO/IEC 17065 standard for the assessment and certification of sustainability and reliability of accommodations. DCA is officially authorized to issue certifications to accommodations, regardless of their classification, both in Italy and abroad. For high-end properties, DCA also guarantees compliance with the requirements of uniqueness, excellence and sustainability defined in the D&C Standard: 2023.

On 23 July 2024, Dream&Charme obtained GSTC accreditation from Accredia under the ISO/IEC 17065 standard as a Certification Body for GSTC certification of hotels worldwide (excluding China).

Dream&Charme and its management ensure the utmost impartiality and independence in all evaluation activities, in full compliance with its registered Regulations (D&C Standard: 2023). To safeguard this principle, Dream&Charme has established a Safeguard and Independence Committee representing the sector in which it operates, which periodically monitors compliance and independence aspects.

Dream&Charme's activities are financially sustained by revenues generated from audits, assessments and complementary services provided to clients, along with any capital contributions from shareholders.

Assessment activities are carried out by the Dream&Charme audit team, which is specifically trained for this purpose and operates in accordance with PRO 04 "Regulations for the evaluation of compliance with the D&C Standard", available in the dedicated section on the official website.

For complaints, interested parties may write to: official@dca-cert.com

Experience

The founders of Dream&Charme have twenty years of specific expertise in evaluating and enhancing high-end hotels and non-hotel accommodations. They are supported by a specialized team with dedicated professionals experienced in the tourism industry and well-versed in sustainability topics and international standards practically applied to the sector.

The extensive know-how gained over two decades is embedded in the D&C Standard: 2023, which serves as the basis for all accommodation assessments and certifications.

Memberships and Partnerships

The Leading Hotels of the World
On 24 January 2025, Dream&Charme signed a global collaboration agreement with The Leading Hotels of the World for GSTC Certifications issued by Dream&Charme under its ISO 17065 accreditation from Accredia.

Travalyst
On 23 December 2024, Travalyst recognized Dream&Charme and the DCA ESG Certification as compliant with Travalyst’s Sustainability Criteria.

GSTC
Since 2021, Dream&Charme (DCA) has been a member of the Global Sustainable Tourism Council (GSTC) in the “Assurance” category. The GSTC manages the global GSTC Criteria, the recognized international standards for sustainable travel and tourism, and acts as the assurance body for sustainability certifications in three key subsectors: hotels/accommodations, tour operators/agencies, and destinations.

On 23 July 2024, Dream&Charme received GSTC accreditation from Accredia according to ISO/IEC 17065 as a Certification Body for GSTC hotel certifications worldwide (excluding China).

E.H.M.A. Europe
Since 2024, Dream&Charme has been the Certification Body partner of E.H.M.A. Europe (European Hotel Managers Association), the most prestigious association of General Managers of hotels and resorts in Europe. Founded in Rome in 1974 to protect professional ethics and develop quality-based tourism, E.H.M.A. today includes over 450 general managers in 30 countries, representing 350 of Europe’s most prestigious hotels. Membership requires a minimum of ten years of industry experience.

ADSI
Dream&Charme is a recognized partner for issuing DCA Certifications for Historic Houses owned by members of ADSI.

Confindustria Alberghi
Since 2021, Dream&Charme has signed an agreement with the Italian Confindustria Hotels Association to facilitate access to DCA Certification for all member accommodations.

Federalberghi (Milan, Lodi, Monza and Brianza, Liguria)
Since 2024, Dream&Charme has entered into an agreement with Federalberghi (Milan, Lodi, Monza and Brianza, Liguria) to facilitate access to both DCA and GSTC Certifications for all associated accommodations.

Corporate Policy

As part of its commitment to continuous improvement of evaluation and certification processes, ensuring full compliance with regulatory requirements, Dream&Charme focuses on the following key principles:

• Providing clients with efficient, reliable and transparent services.
• Optimizing the efficiency of evaluation processes through complete end-to-end digitalization.
• Enhancing evaluation tools by equipping auditors with advanced digital systems.
• Supporting the professional growth and dedication of its team through skills assessment and development.
• Ensuring that the Dream&Charme brand is recognized by property owners, agencies, operators and final guests as a symbol of guaranteed quality, through effective external communication, editorials and event participation.
• Promoting certified accommodations so that their unique and exceptional qualities are recognized and appreciated.
• Identifying risks and implementing security and protection measures for owners and guests.
• Providing owners with valuable insights on sustainability requirements, encouraging them to adopt improvements and optimizations (during audits and through dedicated information and training sessions).
• Fostering a culture of environmental protection, safety, energy efficiency and social accountability, with a view to possible evolution into a benefit corporation.
• Setting and pursuing clear objectives to improve performance in the assessment and certification of accommodations.